1. What are your hours?
Monday to Friday 7am to 7pm
Saturday and Sunday 8am to 4pm

Employee on property 24hrs a day

2. Do you provide pick up and drop off service?
Yes! For a reasonable fee, we will pick up and drop off your pet (applies to boarding pets only – daycare is pick up/drop off only).

3. What is your application process?
All dogs must complete a Client Information Card and sign an Exercise Agreement. Please allow ten minutes. At this point we require proof of up to date vaccinations.

4. What are your vaccination requirements?
All dogs must be vaccinated against rabies, distemper (DHLPP) and bordatella (kennel cough); puppies under 6 months do not need to be vaccinated for rabies. Unfortunately, we cannot accept pups under two months.

5. Have you ever turned down any dog and why?
No - all dogs are welcome at B.C. Canine. However, known aggressive dogs are confined to runs of their own and interact only with employees at BC Canine. Additionally, for the safety of your and others pet, any dog displaying aggressive behavior during group play will be removed and placed in a solitary run.

6. Do you have different runs for large and small dogs?
Yes. We have close to 5 acres of grassland that is cordoned off into many different runs containing shade structures – these are for our large and rambunctious dogs requiring lots of space to stretch their legs. For our small and senior dogs we have an indoor room and a partially covered outdoor room. They have free access to both rooms through a dog door.

7. Is your facility indoor or outdoor?
We are happy to say both indoors and out!

8. Do you provide dog treats? How often do you feed the dogs?
Yes! We provide rawhide chews and homemade biscuits. We ask that you alert staff to any special dietary restrictions. Unless otherwise directed by the owner, we feed once a day. We are happy to accommodate personal requests.

9. How often do you provide water?
Water is always available to the dogs and buckets are continuously replenished with fresh water to cool thirsty throats. (*Note: broad-chest dogs will have water removed during feeding time to reduce possibility of dangerous bloating conditions.)

10. Do you provide dog toys? Can we bring our own toys and personal belongings?
We do not provide any toys, save tennis balls, in the communal areas as we want to diminish any possibility of a fight. However, if you want to provide a toy for your pet that we could offer in the privacy of his or her kennel, please feel free.

11. Do you have a nap time for the dogs?
Dogs under 6 months will be removed from playtime for 45 minutes every 2.5 hours. We recommend bringing a small snack for your dog if under 6 months. Our boarding dogs are brought inside to rest before their daily meal and continue to rest for an hour afterwards.

12. What is your cancellation policy?
We are very flexible with cancellations and for a good portion of the year, we accept phone calls. Please endeavor to let us know as soon as your plans change – space is limited! During holidays, we do require a 50% deposit (sorry, this is non-refundable).

13. Where is the nearest vet?
The nearest vet is within five minutes drive time from B.C. Canine. If needed, a vet can be dispatched to our facility.

14. Do you provide grooming services?
Yes! Although we do not have a licensed groomer, we do a wonderful job of bathing and brushing your pet. As well, we clean ears and cut the most sensitive of nails!

15. Do you provide obedience training?
Of course! B.C. Canine has built its reputation as expert dog handlers and trainers from a combined experience base of over 50 years. Additionally, with our comprehensive training, you are more likely to find that your pet maintains a solid grasp of the tenets of being a good canine citizen.